Thank you for shopping with us. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Shipping Destinations
We currently ship to:
- United States (all states)
- Canada
- United Kingdom
- Australia
- Selected international countries
If your country is not available at checkout, please contact us at:
[email protected]
2. Processing Time
All orders are processed within:
- 1–3 business days (Monday–Friday)
Orders are not processed or shipped on weekends or public holidays.
During high-volume periods, processing may take slightly longer.
3. Shipping Time
Estimated delivery times after dispatch:
- United States: 7–15 business days
- Canada / UK / Australia: 8–18 business days
- Other international regions: 10–25 business days
Please note that delivery times are estimates and may vary due to customs or carrier delays.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Shipping method selected
We may offer free shipping promotions from time to time, which will be clearly stated on the website.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after dispatch.
6. Customs, Duties, and Taxes
For international orders:
- Customers are responsible for any customs duties, import taxes, or fees imposed by their country
- We are not responsible for delays caused by customs clearance
7. Shipping Delays
Delays may occur due to:
- Customs inspections
- Weather conditions
- Carrier disruptions
- Peak holiday seasons
We are not responsible for delays once the package has been shipped.
8. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Additional shipping fees required for resending packages
If you notice an error, contact us immediately at:
[email protected]
9. Lost or Missing Packages
If your package is marked as delivered but not received:
- Check with neighbors or your local carrier office
- Contact us within 7 days of delivery status update
We will assist in filing a claim with the carrier if necessary.
10. Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and product
- Contact us within 48 hours of delivery
Email: [email protected]
We will evaluate and offer a replacement or refund depending on the situation.
11. Contact Us
If you have any questions about shipping, please contact us: