We want you to be satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Return Eligibility
To be eligible for a return:
- Item must be returned within 14 days of delivery
- Item must be unused, unworn, unwashed, and in original packaging
- Proof of purchase is required
Non-returnable items:
- Items marked as final sale
- Items damaged due to misuse or improper handling
2. Return Process
To start a return, please contact us at:
[email protected]
Include:
- Order number
- Reason for return
- Product photos (if damaged or defective)
Once approved, we will provide return instructions.
3. Refunds
After receiving and inspecting your return:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
- Shipping fees are non-refundable (unless the item is defective or wrong item sent)
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your payment provider
- Contact your bank (processing delays may occur)
If still unresolved, contact us at [email protected]
6. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.